If you are at all concerned for the well being of your pet, please seek medical attention. Contact your primary veterinarian if it is during business hours. If it is after hours, weekends, or a holiday, visit the PET+E.R.

If your pet is experiencing any of the following:

• Collapse, even if they seem to recover from it
• Severe vomiting or diarrhea
• Bleeding or abnormal bruising
• Loss of appetite for more than 24 hours
• Unable to urinate or defecate or straining with no production of urine or feces
• Rapid breathing with increased effort
• Any sort of respiratory distress
• Severe coughing or excessive salivation
• Ingestion of over the counter medication or toxins such as rat poison, snail bait, chocolate
• Trauma (example: hit by a car, falls from a window, etc.)

Seek immediate veterinary attention. Contact your primary veterinarian if it is during business hours, or contact your local emergency 24-hour animal hospital. It is important to transport your pet with as little stress as possible. Avoid putting your face or hands near your pet’s mouth. In distress they may accidentally bite you. If your pet has eaten toxins, over the counter medication, or items such as chocolate, bring the labels and containers with you to the animal hospital. If your pet has a cut or is bleeding profusely apply pressure using a clean cloth. Remember, safety first – be sure to drive safely and obey the speed limit.

Our emergency service does not require you to make an appointment. Please contact us or come to our facility with your pet. If your pet is sick and was seen by your primary veterinarian, please call and see if your records can be faxed to our hospital. This can help facilitate your pet’s continued medical care and can avoid repeating some diagnostic tests. It also allows our doctors an opportunity to have an open dialogue with your primary veterinarian regarding your pet’s health. We ask, when able, that you call prior to your arrival so that we may be prepared for your visit. We are an emergency hospital and can not substitute your primary veterinarian’s long-term care.

Our hospital is equipped for emergency and critical care for cats and dogs. Exotic species as well as small mammals are seen by doctor’s discretion and experience. We are happy to refer you to several exotic veterinarians but our hospital is unfortunately not equipped for proper long-term hospitalization of such species.

We are open 24 hours a day, 7 days a week. Our hospital is never closed.

Similar to a human emergency room, our patients are triaged as they arrive to the PET+E.R. Our trained nurses are very knowledgeable and are able to have our critical patients seen by the doctor first. Non-life threatening emergencies may need to wait to allow treatment of a critical case. Therefore, wait times will vary.  Even if it appears to be quiet in the lobby, please keep in mind we have a hospital full of sick patients, all of whom are very loved and part of a family. Your pet’s health is important to us and your pet’s comfort and well being is our first priority.

On presentation to the PET+E.R. your pet will be triaged by our knowledgeable staff. If your pet is stable and not in crisis situation, we will ask you to fill out admission paper work and one of our nurses will be in to take your pet’s vital status prior to being examined by a veterinarian. If your pet is critical, they will be taken to the back for immediate assessment by a veterinarian. At this time, you will be asked to complete administrative paperwork.  We realize that separating you from your pet can be stressful. Our aim is to assess and stabilize your pet as quickly as possible. We ask for your patience while we give immediate necessary medical treatment.

Your pet and their well being is very important to us. As explained above, in an emergency room, patients are triaged and seen in order of the severity of the situation. Please remember even if other pets look outwardly normal, they can have life threatening medical conditions. Our nurses are well trained to assess your pet and to involve the veterinarian as soon as possible in critical patients.

The emergency examination fee is $75.00. This includes physical examination and consultation. Once your pet is assessed, the veterinarian will give you an estimate of cost of the care and diagnosis. The cost of care will vary depending on the medical condition and treatment.

Medical updates are given twice a day. However, nurses are available to speak with clients anytime.

Yes! Your primary veterinarian will receive a copy of your pet’s complete medical file from the PET+E.R. They are sent a fax at the time of your pet’s admission to our hospital. We ask that they call us so that we can review the case with them. We ask that you continue follow up medical care with them. Although we serve an important role in your pet’s medical care, we cannot replace your primary veterinarian’s role.

The PET+E.R. does not offer any billing plans. However, we do accept cash, checks, Visa, Mastercard, American Express, Discover and Care Credit, an emergency credit card. Click here for more information on Care Credit.

Having your pet hospitalized is a stressful event for both you and your pet. We encourage visitations and are happy to accommodate them. That being said, prolonged visitations can interfere with patient care. Our goal is to have your pet healthy and back home with you as quickly as possible.  Please be sure to call ahead, prior to visiting, to avoid excessive wait times.

We typically recommend that you do not bring personal objects to the PET+E.R. Our hospital is fully equipped with bedding that will be changed frequently. We have a high volume of laundry and things can easily be misplaced or lost. Therefore, we cannot guarantee return of personal belongings.